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Technical Support Specialist

2 months ago

Wythenshawe, Manchester, United Kingdom CV Library Full time
Technical Support Engineer

Our client, a leading business in the industry, is seeking an experienced Technical Support Engineer to join their team. As a key member of the technical support team, you will be responsible for delivering high-quality system and product support to customers.

Key Responsibilities:
  • Manage and resolve technical issues related to company products
  • Provide proactive, high-level customer service with commercial awareness
  • Support customers via phone, email, and remote connectivity
  • Collaborate with field sales at the system specification stage
  • Identify and promote training opportunities for customers
Requirements:
  • Experience working with technical customer support
  • Excellent communication skills, both written and verbal
  • Ability to stay calm under pressure and concisely articulate resolutions to problems to customers
  • Demonstrable problem-solving skills
  • Proficiency in IT systems

This is an exciting opportunity to join a dynamic team and contribute to the success of the company. If you have a passion for delivering exceptional customer service and technical support, we encourage you to apply.