Technical Support Specialist

4 days ago


Tadworth, Surrey, United Kingdom People Source Consulting Full time

Job Summary:

We are seeking a skilled and motivated Technical Support Specialist to join our dynamic engineering team at People Source Consulting. As a Technical Support Specialist, you will provide second- and third-line technical support to our customers using our leading-edge solution telemetry system software Canvas.

Key Responsibilities:

  • Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
  • Investigate and resolve technical issues through analysis of product logs, configuration files, and other relevant data.
  • Collaborate with the development team to investigate and resolve technical issues to enhance product reliability and performance.
  • Develop and maintain technical documentation to support the troubleshooting process.
  • Stay up-to-date with the latest software releases and updates to ensure seamless support.

Requirements:

  • Strong technical background with experience in software development and troubleshooting.
  • Excellent customer-facing communication skills and a proactive approach to problem-solving.
  • Experience with IT infrastructure monitoring tools, such as Nagios or AWS CloudWatch.
  • Knowledge of Linux or equivalent command line interfaces.
  • REST API configuration and database experience, such as SQL.
  • Networking and server infrastructure knowledge.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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