Technical Support Specialist

1 week ago

Tadworth, Surrey, United Kingdom People Source Consulting trading as Experis Full time
Job Description

Role: Graduate Software Support Engineer

Location: Remote Opportunity

Onsite role with a dynamic engineering team

**This role is exclusive to People Source Consulting trading as Experis**

We are seeking a skilled and motivated SaaS Application Support Engineer to provide second- and third-line technical support to our customers using our leading-edge solution telemetry system software Canvas. This software is run as SaaS offerings hosted on cloud environments.

This is a customer-focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigate and resolve technical issues to enhance product reliability and performance.

This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.

Daily Duties:

  • Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
  • Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.
  • Ability to prioritize requests and tickets and follow through to completion.
  • Develop and maintain in-depth knowledge of the company's cloud service products.
  • Create clear, easy-to-follow knowledgebase articles for internal use and customers.
  • Provide appropriate feedback to business regarding service and issues.
  • Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs.

Key Skills:

  • Degree in Engineering or equivalent.
  • Customer-facing skillset managing internal & external stakeholders.
  • Experience of using SaaS solutions in cloud environments e.g., AWS/Azure or equivalent.
  • Software development skills e.g. C/C++, Java, Python.
  • Help desk ticketing systems i.e., Jira.
  • Technical capability with analytical and problem-solving skills.

Desirable Skills:

  • Experience of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatch.
  • Knowledge/experience using Linux or equivalent command line interfaces.
  • REST API configuration.
  • Database experience e.g., SQL.
  • Networking and server infrastructure knowledge.
  • Technical background in telemetry or equivalent i.e., Telco, IT Networks.

  • Technical Support Specialist

    4 days ago

    Tadworth, Surrey, United Kingdom People Source Consulting Full time

    Job Summary:We are seeking a skilled and motivated Technical Support Specialist to join our dynamic engineering team at People Source Consulting. As a Technical Support Specialist, you will provide second- and third-line technical support to our customers using our leading-edge solution telemetry system software Canvas.Key Responsibilities:Provide 2nd/3rd...

  • Technical Support Specialist

    4 days ago

    Tadworth, Surrey, United Kingdom People Source Consulting Full time

    Job Summary:We are seeking a skilled and motivated Technical Support Specialist to join our dynamic engineering team at People Source Consulting. As a Technical Support Specialist, you will provide second- and third-line technical support to our customers using our leading-edge solution telemetry system software Canvas.Key Responsibilities:Provide 2nd/3rd...

  • Technical Support Specialist

    4 days ago

    Tadworth, Surrey, United Kingdom People Source Consulting Ltd Full time

    Job Summary:We are seeking a skilled and motivated Technical Support Specialist to join our dynamic engineering team at People Source Consulting Ltd. as a Graduate Software Support Engineer.Key Responsibilities:Provide second- and third-line technical support to customers using our leading-edge solution telemetry system software Canvas.Investigate and...

  • Technical Support Specialist

    4 days ago

    Tadworth, Surrey, United Kingdom People Source Consulting Ltd Full time

    Job Summary:We are seeking a skilled and motivated Technical Support Specialist to join our dynamic engineering team at People Source Consulting Ltd. as a Graduate Software Support Engineer.Key Responsibilities:Provide second- and third-line technical support to customers using our leading-edge solution telemetry system software Canvas.Investigate and...

  • Customer Support Specialist

    4 weeks ago

    Tadworth, Surrey, United Kingdom People Source Consulting Full time £30,000

    Position: Entry-Level Customer Support Specialist This position calls for a dedicated and proficient Entry-Level Customer Support Specialist, responsible for delivering technical assistance and support to our clientele.Your role will be pivotal in diagnosing and resolving both hardware and software challenges while ensuring outstanding customer satisfaction....

  • Embedded Software Support Specialist

    4 days ago

    Tadworth, Surrey, United Kingdom People Source Consulting Full time

    Embedded Support SpecialistJob Summary:We are seeking a skilled and motivated Embedded Support Specialist to join our dynamic engineering team at People Source Consulting to provide second- and third-line technical support to our customers using our industry-leading edge remote telemetry sensors and loggers.This is a customer-focused role requiring a strong...

  • Embedded Software Support Specialist

    4 days ago

    Tadworth, Surrey, United Kingdom People Source Consulting Full time

    Embedded Support SpecialistJob Summary:We are seeking a skilled and motivated Embedded Support Specialist to join our dynamic engineering team at People Source Consulting to provide second- and third-line technical support to our customers using our industry-leading edge remote telemetry sensors and loggers.This is a customer-focused role requiring a strong...

  • Software Engineering Team Lead

    6 days ago

    Tadworth, Surrey, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Job Title: Software Engineering Team Lead - Technical DirectorAbout the Role:We are seeking a highly experienced and skilled Software Engineering Team Lead to join our team at E-Resourcing Ltd - Specialist I.T. Recruitment. As a Technical Director, you will be responsible for leading a team of talented Software Engineers and guiding them in the development...

  • Software Engineering Team Lead

    6 days ago

    Tadworth, Surrey, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Job Title: Software Engineering Team Lead - Technical DirectorAbout the Role:We are seeking a highly experienced and skilled Software Engineering Team Lead to join our team at E-Resourcing Ltd - Specialist I.T. Recruitment. As a Technical Director, you will be responsible for leading a team of talented Software Engineers and guiding them in the development...

  • Embedded Systems Support Specialist

    4 weeks ago

    Tadworth, Surrey, United Kingdom Experis UK Full time

    Position OverviewRole: Embedded Systems Support Specialist / Advanced Technical AssistanceDepartment: Product Development for DevicesCompensation: Competitive SalaryExperience Level: Open to both recent graduates and seasoned professionalsCareer Progression: This position begins within the Devices Product Development team, with opportunities to transition...

  • Statistical Support Specialist

    2 weeks ago

    Tadworth, Surrey, United Kingdom Pfizer Full time

    Exciting Opportunity in Statistical SupportPfizer, a leading global pharmaceutical company, is seeking a talented individual to fill the role of Statistical Support Specialist in their Inflammation and Immunology disease area. As a key member of the project team, you will be responsible for providing statistical expertise to support the development of...

  • Electronics Customer Technical Support engineer

    2 months ago

    Tadworth, Surrey, United Kingdom Undisclosed Company Full time

    Role: Tier 1 Customer Technical Support Location: Tadworth Surrey Salary: £30,000 This role requires a highly motivated and skilled Tier 1 Customer Technical Support person, you will be responsible for providing technical assistance and support to our customers. You will play a critical role in troubleshooting and resolving hardware and software issues,...

  • Educational Support Specialist

    4 weeks ago

    Tadworth, Surrey, United Kingdom The Children's Trust Full time

    Join Our Team We invite you to become a part of our dedicated Education Team as a Specialist Teaching Assistant . In this role, you will play a vital part in enhancing the educational experiences of children facing brain injuries and complex health challenges. About The Children's Trust: As a premier charity in the UK, we are committed to...

  • Educational Support Specialist

    4 weeks ago

    Tadworth, Surrey, United Kingdom The Children's Trust Full time

    Join Our Dedicated Team We invite you to become a part of our Education Team as a Specialist Teaching Assistant , where you will play a vital role in enhancing the lives of children facing brain injuries and complex health challenges. About The Children's Trust: As a leading charity in the UK, we are committed to delivering rehabilitation,...

  • Education Support Specialist

    2 weeks ago

    Tadworth, Surrey, United Kingdom The Children's Trust Full time

    Job DescriptionJob Title: Specialist Teaching Assistant - Education SupportAbout The Children's Trust:The Children's Trust is a leading charity that provides rehabilitation, medical care, special education, community services, and expert information for children with brain injury and complex health needs.Job Summary:We are seeking a highly motivated and...

  • Embedded Systems Support Specialist

    4 weeks ago

    Tadworth, Surrey, United Kingdom People Source Consulting Full time £30,000 - £40,000

    Position OverviewRole: 2x Embedded Support EngineerThis position is designed for individuals who will engage in first and second line technical assistance, primarily focusing on our esteemed clientele in the water utility sector. The engineers will cultivate their expertise by managing customer inquiries from initial investigation to final resolution,...

  • Software Engineering Team Lead

    5 days ago

    Tadworth, Surrey, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Job Title: Technical Lead - Software EngineeringJob Summary:E-Resourcing Ltd - Specialist I.T. Recruitment is seeking a highly skilled Technical Lead - Software Engineering to join our team. As a Technical Lead, you will be responsible for leading a team of talented Software Engineers in developing innovative solutions used business wide.Key...

  • Software Engineering Team Lead

    6 days ago

    Tadworth, Surrey, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Job Title: Technical Lead - Software EngineeringJob Summary:E-Resourcing Ltd - Specialist I.T. Recruitment is seeking a highly skilled Technical Lead - Software Engineering to join our team. As a Technical Lead, you will be responsible for leading a team of talented Software Engineers in developing innovative solutions used business wide.Key...

  • Administrative Support Specialist

    2 days ago

    Tadworth, Surrey, United Kingdom Reed Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to provide comprehensive support to our senior leadership team at a local educational institution. This part-time, temporary position is an excellent opportunity for an individual with strong administrative skills and a desire to contribute to the success of...

  • Administrative Support Specialist

    2 days ago

    Tadworth, Surrey, United Kingdom Reed Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to provide comprehensive support to our senior leadership team at a local educational institution. This part-time, temporary position is an excellent opportunity for an individual with strong administrative skills and a desire to contribute to the success of...