Embedded Software Support Specialist
4 days ago
Job Summary:
We are seeking a skilled and motivated Embedded Support Specialist to join our dynamic engineering team at People Source Consulting to provide second- and third-line technical support to our customers using our industry-leading edge remote telemetry sensors and loggers.
This is a customer-focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to enhance product reliability and performance.
Key Responsibilities:
- Provide 2nd/3rd line technical support for products, troubleshooting hardware and software issues.
- Investigate and resolve technical issues through analysis of product logs, configuration files and provide clear reporting to engineering teams where necessary.
- Develop and maintain in-depth knowledge of the company's embedded products, including hardware, firmware, and software.
- Experience of working with industrial embedded devices and sensors.
- Experience of industrial protocols e.g. Teleco, IT Networks.
- Experience of using data analytics to understand and solve problems.
- Experience with firmware/software development.
Personal Qualities:
- Ability to work on own initiative and as part of a team.
- Fluency in English is essential - oral and written.
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