Graduate Electronics and Embedded Systems Engineer
4 weeks ago
Company Overview: People Source Consulting Ltd, operating as Experis, specializes in delivering cutting-edge remote telemetry solutions and loggers to significant water management organizations. Our mission is to innovate and develop embedded technologies that promote environmental sustainability.
Position Overview: We are seeking a Graduate Embedded Support Engineer who will play a crucial role in providing advanced technical assistance to our clientele, ensuring high levels of customer satisfaction and effective problem resolution.
Key Responsibilities:
- Offer second and third-line technical support for our products, addressing both hardware and software challenges.
- Analyze product logs and configuration files to troubleshoot and resolve technical issues, ensuring clear communication with engineering teams when necessary.
- Deliver exceptional customer service, striving to meet service level agreements (SLAs) and enhance customer satisfaction.
- Develop comprehensive knowledge of our embedded product range, encompassing hardware, firmware, and software components.
- Contribute to the creation of user documentation, including troubleshooting manuals, FAQs, and knowledge base entries.
- Collaborate with the engineering team to escalate and resolve complex technical issues.
Qualifications:
- Bachelor's degree in Engineering or a related field.
- Proven customer-facing skills, adept at managing both internal and external stakeholders.
- Experience with industrial embedded devices and sensors is highly desirable.
- Solid understanding of electronics hardware is essential.
- Familiarity with help desk ticketing systems, such as Jira.
Essential Skills:
- Knowledge of wireless communication technologies, including GPRS, 3G, NB-IoT, and LTE-M.
- Experience with industrial communication protocols, such as DNP3, Modbus, and SDI-12.
- Ability to utilize data analytics for problem-solving.
- Technical expertise in telemetry or related fields, including telecommunications and IT networks.
Preferred Skills:
- Ability to work independently as well as collaboratively within a team.
- Proactive mindset with a talent for simplifying complex issues and delivering clear solutions.
- Commitment to addressing customer inquiries thoroughly and efficiently.
- Strong organizational skills with an emphasis on stakeholder management.
- Excellent verbal and written communication abilities.
- Calm and efficient approach to challenging situations.
- Willingness to learn and adapt.
- Hands-on approach to problem-solving.
- Fluency in English, both spoken and written, is essential.
Compensation: The salary range for this position is between £25,000 and £30,000.
Diversity Commitment: We are dedicated to fostering a diverse and inclusive workplace.
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