Graduate Electronics and Embedded Systems Engineer

4 weeks ago


Tadworth, Surrey, United Kingdom People Source Consulting Ltd trading as Experis Full time

Company Overview: People Source Consulting Ltd, operating as Experis, specializes in delivering cutting-edge remote telemetry solutions and loggers to significant water management organizations. Our mission is to innovate and develop embedded technologies that promote environmental sustainability.

Position Overview: We are seeking a Graduate Embedded Support Engineer who will play a crucial role in providing advanced technical assistance to our clientele, ensuring high levels of customer satisfaction and effective problem resolution.

Key Responsibilities:

  • Offer second and third-line technical support for our products, addressing both hardware and software challenges.
  • Analyze product logs and configuration files to troubleshoot and resolve technical issues, ensuring clear communication with engineering teams when necessary.
  • Deliver exceptional customer service, striving to meet service level agreements (SLAs) and enhance customer satisfaction.
  • Develop comprehensive knowledge of our embedded product range, encompassing hardware, firmware, and software components.
  • Contribute to the creation of user documentation, including troubleshooting manuals, FAQs, and knowledge base entries.
  • Collaborate with the engineering team to escalate and resolve complex technical issues.

Qualifications:

  • Bachelor's degree in Engineering or a related field.
  • Proven customer-facing skills, adept at managing both internal and external stakeholders.
  • Experience with industrial embedded devices and sensors is highly desirable.
  • Solid understanding of electronics hardware is essential.
  • Familiarity with help desk ticketing systems, such as Jira.

Essential Skills:

  • Knowledge of wireless communication technologies, including GPRS, 3G, NB-IoT, and LTE-M.
  • Experience with industrial communication protocols, such as DNP3, Modbus, and SDI-12.
  • Ability to utilize data analytics for problem-solving.
  • Technical expertise in telemetry or related fields, including telecommunications and IT networks.

Preferred Skills:

  • Ability to work independently as well as collaboratively within a team.
  • Proactive mindset with a talent for simplifying complex issues and delivering clear solutions.
  • Commitment to addressing customer inquiries thoroughly and efficiently.
  • Strong organizational skills with an emphasis on stakeholder management.
  • Excellent verbal and written communication abilities.
  • Calm and efficient approach to challenging situations.
  • Willingness to learn and adapt.
  • Hands-on approach to problem-solving.
  • Fluency in English, both spoken and written, is essential.

Compensation: The salary range for this position is between £25,000 and £30,000.

Diversity Commitment: We are dedicated to fostering a diverse and inclusive workplace.



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