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Technical Support Specialist

2 months ago

Tadworth, Surrey, United Kingdom People Source Consulting Ltd Full time

Job Summary:

We are seeking a skilled and motivated Technical Support Specialist to join our dynamic engineering team at People Source Consulting Ltd. as a Graduate Software Support Engineer.

Key Responsibilities:

  • Provide second- and third-line technical support to customers using our leading-edge solution telemetry system software Canvas.
  • Investigate and resolve technical issues through analysis of product logs and configuration files, providing timely resolution and guidance.
  • Collaborate with the development team to investigate and resolve technical issues to enhance product reliability and performance.
  • Contribute to the improvement and development of our software platforms to improve the sustainability of the planet.

Requirements:

  • Strong technical background and customer-facing communication skills.
  • Proactive approach to problem-solving and ability to ensure customer satisfaction.
  • Experience with software development skills (e.g., C/C++, Java, Python).
  • Knowledge of help desk ticketing systems.
  • Desirable skills include experience with IT infrastructure monitoring tools, Linux command line interfaces, REST API configuration, database experience, and networking and server infrastructure knowledge.

What We Offer:

This is an exciting opportunity for those passionate about technology and the environment to contribute to the improvement and development of our software platforms.