Lead Venue Manager
4 days ago
About the Role
We are seeking a highly skilled and experienced General Manager to lead our Grosvenor Casino Cardiff. As a key member of our team, you will be responsible for providing leadership and direction to the whole team, inspiring belief in the company vision and creating amazing experiences for our customers.
Key Responsibilities
- Lead and Develop the Team
- Build an inclusive, trusting, and high-performing culture by coaching, mentoring, and inspiring your team to achieve their full potential.
- Work with your team to understand each of their development needs and provide guidance and support to help them grow.
- Drive Customer Focus
- Instill a culture of high engagement among your team, ensuring they have the confidence to deliver top customer service.
- Provide first-class customer-focused experiences that excite and entertain our customers.
- Business Acumen
- Have a strong commercial acumen, understanding the intricacies of running a gaming venue and the need to stay ahead of the competition.
- Keep up-to-date with industry trends and competitor activity, using this knowledge to inform your decision-making.
- Innovation and Creativity
- Be an innovator, always looking for ways to improve and enhance the customer experience.
- Use your creativity to develop new ideas and initiatives that will drive business growth and success.
- Embracing Change
- Be able to adapt to changing circumstances and priorities, embracing change and using it as an opportunity for growth and improvement.
- Communication and Collaboration
- Be a strong communicator, able to identify areas for improvement and communicate effectively with your team and stakeholders.
- Build great relationships with your stakeholders and peers, influencing and networking to achieve business objectives.
Requirements
- Experience
- Previous casino management experience, with a strong track record of success.
- Qualifications
- A current Personal Management Licence (PML).
- Skills
- Strong leadership and management skills, with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and peers.
- Commercial acumen and the ability to think strategically.
- Ability to adapt to changing circumstances and priorities.
What We Offer
- Competitive Salary
- Fantastic Rewards Package
- Induction for Success
- Learning and Development
- Exciting Project Work
- People-Focused Culture
- High-Performing Culture
- Emphasis on Growth
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