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Lead Venue Manager

2 months ago


Cardiff, Cardiff, United Kingdom Grosvenor Casinos Full time

About the Role

We are seeking a highly skilled and experienced General Manager to lead our Grosvenor Casino Cardiff. As a key member of our team, you will be responsible for providing leadership and direction to the whole team, inspiring belief in the company vision and creating amazing experiences for our customers.

Key Responsibilities

  • Lead and Develop the Team
    • Build an inclusive, trusting, and high-performing culture by coaching, mentoring, and inspiring your team to achieve their full potential.
    • Work with your team to understand each of their development needs and provide guidance and support to help them grow.
  • Drive Customer Focus
    • Instill a culture of high engagement among your team, ensuring they have the confidence to deliver top customer service.
    • Provide first-class customer-focused experiences that excite and entertain our customers.
  • Business Acumen
    • Have a strong commercial acumen, understanding the intricacies of running a gaming venue and the need to stay ahead of the competition.
    • Keep up-to-date with industry trends and competitor activity, using this knowledge to inform your decision-making.
  • Innovation and Creativity
    • Be an innovator, looking for opportunities to improve processes and services, and be willing to take calculated risks to drive growth and improvement.
    • Use your creativity to develop new ideas and solutions that meet the needs of our customers and stakeholders.
  • Communication and Collaboration
    • Be a strong communicator, able to build relationships with stakeholders and peers across the business.
    • Work collaboratively with other teams to achieve business objectives and drive growth.
  • Embracing Change
    • Be able to adapt to changing circumstances and priorities, and be willing to take on new challenges and responsibilities.
    • Embrace the need for continuous learning and development, staying up-to-date with industry trends and best practices.
  • Additional Responsibilities
    • Understand the intricacies of running a gaming venue, including Safer Gambling practices and procedures.
    • Identify areas for improvement and suggest solutions to address these.

Requirements

  • Previous experience in a casino management role, with a strong track record of leadership and customer focus.
  • A current Personal Management Licence (PML) and a deep understanding of gaming regulations and compliance.
  • Strong commercial acumen, with the ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders and peers.
  • A willingness to learn and develop, with a commitment to continuous improvement.

What We Offer

  • A competitive salary and benefits package, including a range of bonuses and perks.
  • A comprehensive induction program, designed to familiarize you with our Grosvenor values and culture.
  • Opportunities for learning and development, including training and mentorship programs.
  • A supportive and nurturing work environment, with a focus on employee well-being and engagement.
  • A high-performing culture, with a focus on growth and success.