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Lead Venue Manager

2 months ago

Cardiff, Cardiff, United Kingdom Grosvenor Casinos Full time

About the Role

We are seeking a highly skilled and experienced General Manager to lead our Grosvenor Casino Cardiff. As a key member of our senior leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities

  • Leadership and Management
    • Provide strategic leadership and direction to the venue team, inspiring them to achieve exceptional results and deliver outstanding customer experiences.
    • Build and maintain a high-performing team culture, fostering a culture of inclusivity, trust, and collaboration.
    • Coach, mentor, and develop team members to achieve their full potential and meet business objectives.
  • Customer Focus
    • Develop and implement customer-centric strategies to drive business growth and improve customer satisfaction.
    • Ensure that all customer interactions are exceptional, and that customers feel valued and respected.
  • Commercial Acumen
    • Develop and maintain a deep understanding of the gaming industry, including market trends, competitor activity, and customer behavior.
    • Make informed business decisions, leveraging data and insights to drive business growth and improve profitability.
  • Operational Excellence
    • Ensure that all operational aspects of the venue are running smoothly, including gaming, hospitality, and customer service.
    • Identify areas for improvement and implement changes to drive efficiency, productivity, and customer satisfaction.
  • Communication and Collaboration
    • Develop and maintain strong relationships with stakeholders, including colleagues, customers, and external partners.
    • Communicate effectively with all stakeholders, ensuring that everyone is informed and aligned with business objectives.

Requirements

  • Experience
    • Proven experience in a senior leadership role within the gaming industry, preferably in a casino operations environment.
  • Skills and Qualifications
    • Strong leadership and management skills, with the ability to inspire and motivate a high-performing team.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
    • Strong commercial acumen, with the ability to analyze data and make informed business decisions.
    • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences.

What We Offer

  • Competitive Salary and Benefits
    • A competitive salary and benefits package, reflecting your skills and experience.
  • Opportunities for Growth and Development
    • A comprehensive induction program, designed to help you succeed in your role.
    • Opportunities for career growth and development, with a focus on helping you achieve your full potential.
  • A Supportive and Nurturing Work Environment
    • A supportive and nurturing work environment, with a focus on employee well-being and satisfaction.