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Enquiries Coordinator

2 months ago

Sheffield, Sheffield, United Kingdom Service Care Solutions - Healthcare Full time
{"title": "Enquiries Administrator", "description": "Job Summary

Service Care Solutions is seeking an experienced Enquiries Administrator to join our team in Sheffield, South Yorkshire. As a key member of our specialist team, you will provide world-class patient service to patients and key stakeholders.

Key Responsibilities
  • Respond to inbound enquiries from patients via telephone, email, and live chat
  • Support patients with their queries relating to their current treatment
  • Ensure patient satisfaction and the accuracy of the advice given
  • Liaise with the clinical team to help with patient enquiries
  • Participate in Continuous Professional Development (CPD) to enhance your skills and knowledge
Requirements
  • Competent in using computers, including MS Office and Outlook
  • Previous experience in a telephone-based role
What We Offer
  • Intrinsic reward of being part of a team that helps people through their individual patient journey
  • High-specification IT equipment, including a laptop and secure VOIP desktop phone
  • Monthly payroll
  • £250 training allowance
  • Excellent pay rates
  • Exceptional referral bonuses
", "lang_code": "en"}