Customer Service Ambassador

1 month ago


Sheffield, Sheffield, United Kingdom East Midlands Trains Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our On-Train Customer Service team as a First Class Customer Host. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a memorable and enjoyable experience on board our trains.

Key Responsibilities
  • Provide warm and welcoming service to customers in first class, ensuring their needs are met and exceeded.
  • Serve meals and snacks from our menu, providing a high-quality dining experience.
  • Ensure the train carriages are clean and tidy at all times, maintaining a high standard of presentation.
  • Act as a point of contact for customers, responding to their queries and resolving any issues promptly.
What We're Looking For

We're looking for someone who is passionate about delivering exceptional customer service, is highly organized, and has excellent communication skills. You will be working in a fast-paced environment, so flexibility and adaptability are essential. If you're a team player who is committed to providing outstanding service, we'd love to hear from you.

Benefits
  • Competitive salary and benefits package.
  • Excellent opportunities for career development and training.
  • Free travel on East Midlands Railway and other Transport UK Group companies.
  • Discounted tickets for friends and family.
  • 75% discount on National Travel.
How to Apply

If you're interested in this exciting opportunity, please submit your application form and upload your CV. We operate a blind screening process, so please remove any personal information from your CV.



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