Documentation Lead

2 days ago


London, Greater London, United Kingdom Localizationacademy Full time

Why Choose Us

Payhawk is a leading global spend management solution provider, dedicated to revolutionizing the way businesses manage their expenses. With our headquarters in London, we offer a unique opportunity to work with cutting-edge technology that integrates company cards, reimbursable expenses, and accounts payable into a single product.

We prioritize a healthy work-life balance, encourage continuous learning, and empower our teams to achieve their best. Our software and automation solutions help eliminate paper from our customers' processes, streamlining their operations and improving productivity.

We're passionate about transforming the payments industry, and we invite you to join our mission.

The Job Description

We seek an experienced Technical Writer to join our team, contributing to the creation and maintenance of our help articles, product copy, and localization process.

  • You will be responsible for crafting clear and concise Help Articles that address key customer questions.
  • You will collaborate with our team to shape our translation engine, leveraging your expertise in language specifics.
Key Responsibilities
  • Develop and maintain high-quality help articles for new and existing product features.
  • Lead the development of our help article structure to enhance user understanding and reduce support queries.
  • Oversee the localization of help articles and identify opportunities to improve translation quality.
  • Maintain our Product knowledge base hub.
Requirements and Benefits
  • +3 years of experience in Technical Writing, UX Writing, or Content Design.
  • Fluency in English.
  • A competitive salary: $120,000 - $150,000 per year.
  • 30 days of paid holiday leave.
  • A two-week exchange policy to work in another Payhawk office (London, Berlin, Barcelona, Sofia).
  • Flexible working hours and the option to work from home.


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