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Store Manager
2 months ago
About the Role:
Marks & Spencer is seeking a highly skilled and experienced Retail Store Manager to lead our store teams and drive business growth. As a key member of our leadership team, you will be responsible for delivering exceptional customer service, driving sales and profitability, and implementing commercial and operational strategies to achieve business objectives.
Key Responsibilities:
- Commercial Leadership: Develop and implement commercial strategies to drive sales and profitability, including setting and achieving sales targets, managing inventory, and optimizing store layouts.
- Operational Excellence: Ensure the store operates efficiently and effectively, including managing budgets, controlling costs, and maintaining high standards of customer service.
- Team Leadership: Lead and develop a high-performing team of store managers and colleagues, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
- Culture and Engagement: Foster a positive and inclusive store culture, promoting diversity, equity, and inclusion, and ensuring all colleagues feel valued and empowered to contribute to the business.
- Customer Experience: Deliver exceptional customer service, ensuring customers have a positive and engaging experience in-store, and driving customer loyalty and retention.
- Change Management: Embed and sustain business transformation initiatives, driving cultural and behavioral change across the store team.
- Performance Management: Set and manage performance objectives, providing regular feedback and coaching to ensure colleagues are meeting expectations and achieving business goals.
Requirements:
- Leadership Experience: Proven experience in a leadership role, with a track record of delivering business results and developing high-performing teams.
- Commercial Acumen: Strong commercial skills, including sales and profit management, inventory control, and store layout optimization.
- Operational Expertise: Excellent operational skills, including budget management, cost control, and customer service delivery.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and stakeholders.
- Adaptability and Flexibility: Ability to adapt to changing business priorities and requirements, with a flexible and agile approach to work.
About M&S:
Marks & Spencer is a leading UK retailer, committed to delivering exceptional customer service, driving business growth, and making a positive impact on society. We are passionate about building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
