Customer Service Manager

7 days ago


Hastings, East Sussex, United Kingdom Goldex Investments Group Ltd Full time

About Us

We are Costa Coffee, the UK's favourite coffee shop, and we are on the lookout for an experienced Assistant Manager to join our team

As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining high standards of presentation and quality, and driving sales growth.

Key Responsibilities

  • Manage a team of retail staff to ensure exceptional customer service and high standards of presentation
  • Lead by example and demonstrate a passion for delivering outstanding customer experiences
  • Monitor and maintain accurate records of sales, stock levels, and customer feedback
  • Collaborate with the store manager to set and achieve sales targets, manage stock levels, and control costs
  • Develop and implement effective training plans to improve team performance and customer satisfaction
  • Ensure compliance with company policies, procedures, and health and safety standards
  • Contribute to the development of a positive and inclusive store culture

Essential Requirements

  • Proven experience in a customer-facing role, preferably in the retail or hospitality industry
  • Strong leadership and communication skills, with the ability to motivate and develop a team
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions
  • Ability to work under pressure, manage competing priorities, and maintain a high level of attention to detail
  • Flexibility to work a variety of shifts, including evenings and weekends

Desirable Qualifications

  • Assistant management or retail team leader experience
  • Barista or coffee-making skills
  • Basic knowledge of financial management and budgeting

About Goldex Investments Group Ltd

We are a dynamic and award-winning multi-brand company, with a strong commitment to investing in our people and communities. As a valued member of our team, you will have access to a range of benefits, including comprehensive training, competitive salary, and opportunities for career progression.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact details].


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