Customer Service Manager
7 days ago
About Us
We are Costa Coffee, the UK's favourite coffee shop, and we are on the lookout for an experienced Assistant Manager to join our team
As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining high standards of presentation and quality, and driving sales growth.
Key Responsibilities
- Manage a team of retail staff to ensure exceptional customer service and high standards of presentation
- Lead by example and demonstrate a passion for delivering outstanding customer experiences
- Monitor and maintain accurate records of sales, stock levels, and customer feedback
- Collaborate with the store manager to set and achieve sales targets, manage stock levels, and control costs
- Develop and implement effective training plans to improve team performance and customer satisfaction
- Ensure compliance with company policies, procedures, and health and safety standards
- Contribute to the development of a positive and inclusive store culture
Essential Requirements
- Proven experience in a customer-facing role, preferably in the retail or hospitality industry
- Strong leadership and communication skills, with the ability to motivate and develop a team
- Excellent problem-solving and analytical skills, with the ability to make informed decisions
- Ability to work under pressure, manage competing priorities, and maintain a high level of attention to detail
- Flexibility to work a variety of shifts, including evenings and weekends
Desirable Qualifications
- Assistant management or retail team leader experience
- Barista or coffee-making skills
- Basic knowledge of financial management and budgeting
About Goldex Investments Group Ltd
We are a dynamic and award-winning multi-brand company, with a strong commitment to investing in our people and communities. As a valued member of our team, you will have access to a range of benefits, including comprehensive training, competitive salary, and opportunities for career progression.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact details].
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