Customer Service Representative
19 hours ago
We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Member and Customer Development Executive. In this role, you will be responsible for engaging with both new and existing members and customers, understanding their needs, and presenting suitable products or services to drive sales and growth.
Key Responsibilities- Proactively engage with customers via phone, email, and SMS to understand their needs and preferences.
- Identify opportunities to upsell and cross-sell products and services to existing customers.
- Meet and exceed weekly and monthly activity targets to drive sales and revenue growth.
- Ensure seamless onboarding for new members and customers, providing exceptional customer service and support.
- Handle membership applications, assessing eligibility and assigning the correct membership category.
- Act as a customer advocate, addressing concerns and highlighting successes to internal stakeholders.
- Collaborate with internal teams to align customer experience with broader business goals.
- Track performance metrics, focusing on customer satisfaction, retention, and upselling.
- Manage sensitive customer information with accuracy and care.
- Represent the company at relevant events when required.
- Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
- Excellent written and verbal communication skills, with the ability to build strong relationships with customers and colleagues.
- Strong organisational and time management abilities, with a track record of meeting deadlines and targets.
- Experience in processing payments or handling sensitive information, with a high level of accuracy and attention to detail.
- A team player with the ability to work independently and take initiative, with a positive and proactive attitude.
- Proficient in Microsoft Office applications and willing to learn new systems, including CRMs and databases.
This role offers a fantastic opportunity to contribute to a well-established organisation, working closely with a supportive team in a positive and inclusive work environment. If you are passionate about customer service, eager to learn, and looking for a role where you can make a real difference, we would love to hear from you.
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