Night Shift Receptionist

2 days ago


London, Greater London, United Kingdom Ascott Hospitality Management UK Ltd. Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Night Receptionist at Citadines Holborn-Covent Garden London. As a key member of our Front Office Team, you will be responsible for providing exceptional customer service to our guests during night shifts (11pm to 7:30am).

The successful candidate will have a warm and welcoming demeanor, with excellent communication skills and the ability to work independently in a fast-paced environment.

Responsibilities include:

  • Managing night operations, including checking arrivals and departures reservations, missing bookings, payments, and rate discrepancies
  • Providing personalized services to guests, including offering warm welcomes and departures experiences
  • Initiating proactive measures to accommodate guest needs in a resourceful manner
  • Ensuring accurate completion of End of Day reports and night auditing sheets

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as a travel allowance for every day worked, access to our digital online learning platform, and numerous other learning and development opportunities.

About Us

Citadines is part of The Ascott Limited, a leading international lodging owner-operator with a portfolio spanning over 220 cities across more than 40 countries. Our properties operate 24/7, providing contemporary and sleek studios and apartments with modern comforts, business connectivity, and additional services tailored to our guests' lifestyles and needs.


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