Hotel Receptionist

2 weeks ago


London, Greater London, United Kingdom AccorHotel Full time

Job Summary:

We are seeking a highly motivated and organized individual to fill the position of Hotel Receptionist - Night Shift Specialist at Novotel London Excel. The successful candidate will be responsible for delivering exceptional customer service, managing front desk operations, and maintaining accurate records.

About the Role:

  • Customer Service: Provide excellent customer service to guests, responding to their needs and concerns in a professional and friendly manner.
  • Front Desk Operations: Manage the front desk area, handling guest check-ins, check-outs, and resolving any issues that may arise.
  • Night Audits: Conduct thorough audits to ensure the accuracy of financial transactions and identify areas for improvement.

Requirements:

  • Experience: Prior experience in a similar role or in customer-facing services is essential.
  • Skills: Excellent communication and problem-solving skills, proficiency in Opera or related systems, and ability to work independently.
  • Educational Background: Must have the right to work in the UK.

Benefits:

  • Pension Scheme: Access to a comprehensive pension scheme.
  • Service Charge: Eligibility for a service charge.
  • Discount Card: A discount card for use in Accor Hotels worldwide.
  • Complimentary Stays: Complimentary stays in UK hotels (subject to availability and T&Cs).
  • Training & Development: Opportunities for training and development within the company.
  • Additional Holidays: Additional holidays with service.
  • Recommend a Friend Scheme: Incentives for recommending friends.
  • Employee Advisory Service: Access to an employee advisory service.

Estimated Salary: £28,000 - £32,000 per annum.


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