Retail Team Lead

4 days ago


London, Greater London, United Kingdom END. Full time

Job Title: Retail Team Lead

We are seeking a highly skilled and ambitious Retail Team Lead to join our team at END. in London.

About Us:

END. is a leading technology-led retailer that provides luxury and contemporary apparel to a global audience. We have fresh products hitting our website daily and deliver exceptional customer experiences.

The Role:

This permanent, full-time position offers an estimated salary of £25,000-£30,000 per annum. As a Retail Team Lead, you will drive sales by offering exceptional customer service, building a personal client list, and supervising the sales team to achieve sales targets.

Responsibilities:

  • Drive sales by offering exceptional customer service and building a personal client list.
  • Supervise and service drive the sales team working with them to achieve sales targets.
  • Lead the team in excellence of service through outwardly displaying exemplary service techniques.
  • Deputise for the Manager and Assistant Managers in their absence in all aspects of their role.
  • Familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
  • Support the Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents.
  • Identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
  • Maintain workplace safety and provide a healthy environment for staff and customers.

What You'll Be Able To Demonstrate:

  • A genuine love for your work and the industry you are in.
  • Charisma with an energy that entices people.
  • Excellent written and verbal communication skills.
  • A brand ambassador for END. with impeccable personal presentation.
  • Ambition within the Retail function – we want to develop you within our business.
  • Prepared and energised to put in the necessary effort to help make the business a success.

Benefits:

  • 29 days holiday (including bank holidays and birthday)
  • Company pension scheme
  • Generous staff discount from day one
  • Access to Employee Assistance Programme
  • Opportunities for professional development and career progression
  • Eye-test vouchers
  • Cycle-to-work scheme

Our Core Values:

We always put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.


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