Operations Manager

7 days ago


Bolton, Bolton, United Kingdom Amazon UK Services Ltd. Full time
About the Role

We are seeking an experienced Operations Supervisor to join our team at Amazon UK Services Ltd. in a part-time capacity.

Job Description:

The ideal candidate will have a strong background in operations, data analysis, and stakeholder management. As an Operations Supervisor, you will be responsible for ensuring operational excellence across shifts, supporting employees in their daily tasks, and working closely with other departments to address common issues or support needs.

You will work closely with the Shift/Area Manager to plan and execute shifts, monitor procedures, and maintain safety rules, quality processes, and priority plans. The role also involves using data analysis to identify ways to optimise safety, quality, and productivity.

Key Responsibilities:
  • Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
  • Support and train employees to deliver great service and supervise them in their daily tasks
  • Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
  • Work with other departments to find solutions to address common issues or support needs in areas of key performance
  • Use data analysis to identify ways to optimise safety, quality and productivity
A Day in the Life:

You will support your Shift/Area Manager to carry out the plan for the shift. This will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You will escalate any issues you spot to your manager, but sometimes you will be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you will support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Salary: £35,000 - £45,000 per annum (dependent on experience)Requirements:
  • Advanced proficiency in local language in both written and verbal communication
  • Relevant experience working with data analytics and using these metrics to identify problems
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
About the Team:

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.


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