Hotel Operations Coordinator

2 weeks ago


Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time
Job Description

The Caledonian Edinburgh is seeking a highly skilled Assistant Front Desk Manager to join their team. The successful candidate will be responsible for supervising the Front Office Team, ensuring they are prepared and informed to deliver exceptional customer experiences.

Key Responsibilities:
  • Team Supervision: Supervise and support the Front Office Team to deliver exceptional customer service.
  • Room Management: Manage room occupancy and rates to maximize revenue.
  • Sales Strategies: Implement up-selling techniques to promote hotel services and facilities.
  • Departmental Objectives: Assist with departmental objectives, work schedules, budgets, policies, and procedures.
  • Service Quality: Monitor and maintain high standards of appearance, performance, and service quality.
Requirements:
  • Communication Skills: Possess excellent communication and interpersonal skills.
  • Positive Attitude: Demonstrate a positive attitude and willingness to learn.
  • Customer Focus: Show enthusiasm for delivering exceptional customer experiences.
  • Experience: Have experience in a similar role or be willing to learn and develop skills.
  • Availability: Be able to work morning, afternoon/evening, and weekends as required.
Benefits:
  • Referral Incentives: £250 - £1000 cash incentives for referring friends.
  • Long Service Recognition: Long service recognition with cash bonuses and free hotel stays.
  • Meals Provided: Meals provided while on shift.
  • Sales Initiatives: Sales incentives and initiative rewards.
  • Leisure Facilities: Discounted use of leisure facilities.
  • Hotel Stays: Stays in hotels at discounted prices.
  • Personal Development: Opportunities for personal development within the Klarent Hospitality Group Brand Portfolio.

Salary: £25,000 - £35,000 per annum (estimated), depending on experience.



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