Client Success Director

3 weeks ago


Bracknell, Bracknell Forest, United Kingdom iHasco Full time
Key Responsibilities
  • Process Development: Partner with cross-functional teams to develop and streamline workflows, creating clear processes for managing client relationships and enabling consistent, quality interactions.
  • Customer Insights: Analyze customer goals, engagement, and satisfaction to identify retention and upsell opportunities, developing tailored strategies to deepen client partnerships.
  • Reporting and Analytics: Build and present customer data reports, dashboards, and metrics to monitor team performance and client satisfaction, ensuring data-driven decision-making.
  • Cross-Functional Collaboration: Work closely with departments to align on business objectives and resolve cross-functional challenges, enhancing the overall client experience.
  • Internal Documentation: Maintain comprehensive process documentation and training materials to support consistent team execution.
  • Technology Implementation: Lead the integration and management of customer-focused technologies to improve team efficiency and client engagement.


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