Customer Success Director

1 month ago


Bracknell, Bracknell Forest, United Kingdom JDA Software Full time

About This Opportunity

We are seeking a Customer Success Director to lead our customer success efforts and drive revenue growth. In this role, you will be responsible for leading a team of customer success managers to ensure customer satisfaction and retention.

Key Responsibilities

  • Team Leadership: Lead a team of customer success managers to achieve customer satisfaction and retention goals.
  • Customer Engagement: Foster strong relationships with customers to understand their business needs and preferences.
  • Solution Design: Collaborate with cross-functional teams to design and implement digital supply chain solutions that meet customer needs.

Requirements

  • Education: Bachelor's degree in Business Administration, Marketing, or related field.
  • Experience: Minimum 10 years of experience in sales, account management, or related field.
  • Skills: Excellent leadership and communication skills, ability to work independently, and strong analytical skills.

What We Offer

  • Competitive Salary: $140,000 - $170,000 per year.
  • Bonuses: Eligible for bonuses based on performance.
  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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