Customer Service Support Specialist

1 week ago


Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time
Job Title: Customer Service Advisor

Are you a customer service professional looking for a new challenge? Do you have excellent communication skills and a passion for delivering exceptional customer experiences?

Pertemps Bond is seeking a talented individual to join our team as a Customer Service Advisor. As the first point of contact for our customers, you will be responsible for providing proactive solutions to any issues or concerns they may have following a purchase.

Your main duties will include:
  • Providing excellent customer experiences at all times
  • Understanding customer requirements and taking appropriate actions to resolve
  • Verifying and updating customer information on a CRM system
  • Offering solutions to issues customers may face
  • Escalating to the 2nd line case management team where necessary
  • Ownership of the customer experience and follow-through
  • Working to a high degree of accuracy

Required skills and experience include:
  • Ability and willingness to learn new systems and procedures
  • Computer literacy, preferably with knowledge of using the internet and email
  • Necessary listening and communication skills to resolve customer queries in a timely manner
  • Enthusiasm and a positive attitude
  • Strong organisational skills
  • Flexibility and resilience

At Pertemps Bond, we value our employees and offer a supportive work environment. If you have the right experience and willingness to learn, we encourage you to submit your CV or contact us for more information.

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