Customer Support and Service Coordinator

2 days ago

Loughborough, Leicestershire, United Kingdom Brook Street UK Full time
Job Description

Job Title: Customer Support and Service Coordinator

Job Reference: TPBN1_UKTJ

Location: Remote/Hybrid

Contract Type: Temporary Full-Time

Working Hours: Monday to Friday, 37 hours per week

Hourly Rate: £11.59 per hour

Job Summary: We are seeking a highly organized and customer-focused individual to join our team as a Customer Support and Service Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional support to our users, ensuring they receive accurate and timely information.

Responsibilities:

  • Provide professional and friendly support to users via various channels, including telephone, webchat, and email.
  • Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base.
  • Undertake jurisdiction-related administration using HMCTS predefined protocols and processes.
  • Identify users requiring extra/different support and undertake basic assessment of users' Assisted Digital needs.
  • Handle and resolve first contact user complaints in accordance with predefined HMCTS policy and procedures.
  • Update the CRM system to ensure accurate and up-to-date information.
  • Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are met.

Requirements:

  • Able to follow well-established processes and detailed instructions.
  • Strong administrative skills with proficiency in Microsoft Office packages.
  • Excellent communication skills, both written and verbal.

Benefits:

  • Weekly pay, holiday, and pension scheme.
  • Hybrid working arrangement.

How to Apply: If you are interested in this position, please apply online with your CV in WORD format. Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. We are an equal opportunities employer and welcome applications from all qualified candidates.

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