Customer Service Coordinator

1 month ago

Loughborough, Leicestershire, United Kingdom Fabric Recruitment Full time
About the Role

We are seeking a highly motivated and dynamic individual to join our client's team as a Customer Service Coordinator. This role offers an exciting opportunity to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing proactive support.

Key Responsibilities
  • Taking customer calls and addressing inquiries promptly and professionally.
  • Processing orders accurately and efficiently, ensuring timely delivery.
  • Managing customer accounts and building strong relationships.
  • Utilising geographic knowledge to coordinate efficient load planning.
  • Proactively identifying opportunities to upsell products or services.
About You
  • Previous experience in customer service and sales, with a proven track record of achieving targets.
  • Strong communication and interpersonal skills, with a customer-focused approach.
  • Ability to work autonomously and take initiative to solve problems.
  • Geographic knowledge and experience in load planning is an advantage.
  • A proactive attitude with a willingness to go the extra mile to exceed customer expectations.
What We Offer

This role is not limited to traditional customer service tasks; you will also utilise your sales background to identify upselling opportunities and contribute to revenue growth. If you are a self-motivated individual with a passion for customer service and sales, and you thrive in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity

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