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Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer service and support? Do you have a knack for building strong relationships with clients and resolving issues efficiently? We're seeking a highly skilled Customer Care Agent to join our team at JMK Resourcing Solutions.
Job SummaryWe're looking for a customer-focused professional to provide top-notch support to our Key Account customers. As a Customer Care Agent, you'll be the primary point of contact for our clients, handling their queries, concerns, and issues in a timely and professional manner. Your excellent communication skills, attention to detail, and ability to work under pressure will make you an asset to our team.
Key Responsibilities- Provide exceptional customer service via phone, email, and other communication channels.
- Collaborate with internal teams to resolve customer complaints and issues.
- Manage customer relationships, ensuring timely and effective resolution of queries and concerns.
- Work closely with Key Account Managers to ensure seamless order management and customer satisfaction.
- Contribute to departmental goals by utilizing company databases and systems, such as CRM and order management systems.
- Excellent communication and interpersonal skills.
- Proven experience in customer service or a related field.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in CRM systems and Microsoft Office.
- Strong problem-solving and analytical skills.
We're committed to providing a supportive and dynamic work environment that fosters growth and development. As a Customer Care Agent, you'll have the opportunity to work with a talented team, develop your skills, and make a real impact on our clients' experiences.
