Reservations and Sales Ambassador
2 days ago
We are seeking a highly motivated and customer-focused Reservations and Sales Ambassador to drive revenue and business growth through effective pricing, inventory controls, and the conversion of enquiries.
The ideal candidate will be an ambassador of our purpose, values, and behaviours, ensuring superior customer service and operational excellence.
Key Responsibilities:- Convert enquiries into bookings using effective call handling techniques, thorough product knowledge, and superior customer service, resulting in increased hotel revenue.
- Maintain accurate business data by adhering to company processes and procedures, ensuring data accuracy.
- Implement pricing and selling strategies for all market segments to achieve financial targets, driving hotel revenue growth.
- Monitor competitor information and conduct visits as needed, staying informed.
- Deliver exceptional customer service through the Customer Service Programme, Venue Verdict, and BDRC, exceeding customer expectations.
- Promote a collaborative team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
- Evaluate new business enquiries based on total revenue, identifying opportunities for growth.
Expected Salary: £26,000 - £31,000 per annum, depending on experience.
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