Senior ITIL Professional

2 weeks ago


London, Greater London, United Kingdom Cognizant Full time

Cognizant is a leading provider of end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. We are seeking a highly skilled Senior ITIL Professional to join our Cloud, Infrastructure & Security Services Practice.

The successful candidate will have a strong background in ITIL frameworks and service management processes, with a proven track record of driving service improvement initiatives and achieving measurable outcomes. You will work closely with cross-functional teams to develop and implement strategies to improve customer satisfaction, increase service efficiency, and achieve business objectives.

Key Responsibilities:

  • Lead the Service Management team to deliver efficient service delivery and customer satisfaction
  • Develop and implement service strategies to enhance customer experience and meet service objectives
  • Monitor service metrics and analyze customer feedback to identify areas for improvement and implement corrective actions
  • Hire, train, and mentor service staff, foster a high-performance culture, and promote professional development
  • Act as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner

Required Skills and Qualifications:

  • Proven experience in service management or a similar leadership role
  • Strong understanding of ITIL frameworks and service management processes
  • Demonstrated expertise in driving service improvement initiatives and achieving measurable outcomes

We offer a competitive salary of $125,000 per year, based on industry standards and your level of experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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