Operations Management Lead

14 hours ago


London, Greater London, United Kingdom Morgan Hunt Recruitment Full time
Job Overview: As an ITIL Operations Manager at Morgan Hunt, you will play a critical role in ensuring the smooth operation of our IT service desk. You will be responsible for implementing and maintaining ITIL frameworks, building operational structures, and focusing on service performance through detailed analysis of metrics and stats.

The Ideal Candidate will have:
  • Proven experience in an ITIL Operations Manager role, with hands-on experience in IT service management.
  • ITIL qualified.
  • Expertise in ITIL frameworks and processes, with a strong track record in service desk operations.
  • Strong leadership and communication skills, with the ability to influence at all levels.
  • An analytical mindset with a focus on metrics, performance stats, and continual improvement.
  • Experience with service management tools and an understanding of modern IT infrastructure.

Why Join Us?
  • Competitive salary of £50,000- 60,000 per annum.
  • An exceptional pension scheme with a significant employer contribution (currently 27%).
  • 33 days holiday.
  • Flexible working options and family-friendly policies.
  • Regular networking events and professional learning opportunities at work.
  • Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard.

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