ITIL Lead Specialist

2 weeks ago


London, Greater London, United Kingdom Cognizant Full time

We are excited to announce that we are hiring a highly motivated ITIL Lead Specialist to join our Service Management team at Cognizant. As a key member of our operations, you will be responsible for driving service improvement initiatives and achieving measurable outcomes.

About the Role:

  • We are offering a competitive salary range of $110,000 - $160,000 per annum, depending on experience.
  • Your primary responsibility will be to develop and implement service strategies to enhance customer experience and meet service objectives.
  • You will also be responsible for monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
  • In addition, you will collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency, and achieve business objectives.
  • As a seasoned professional, you will have the ability to adapt to a dynamic environment, prioritize tasks, and deliver within tight deadlines.

About Us:

Cognizant is a global leader in digital transformation and we offer exciting career opportunities to innovative professionals like you.



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