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Business Systems Analyst
2 months ago
We are seeking an experienced Business Analyst with a strong focus on ServiceNow to lead the continuous improvement of our IT Service Management (ITSM) and Professional Services Automation (PSA) platforms.
Key Responsibilities- Manage ServiceNow product backlogs and roadmaps, aligning development efforts with business objectives.
- Ensure ServiceNow workflows support efficient operational processes and adhere to ITIL best practices.
- Enhance customer experience by optimizing ServiceNow to deliver compelling product and service solutions.
- Collaborate with stakeholders to capture, validate, and challenge requirements, making informed solution recommendations using ServiceNow.
- Partner with development teams to design and scope solutions within ServiceNow.
- Analyse the business impact of proposed ServiceNow changes, assessing risks and managing smooth transitions.
- Support the testing and implementation of new ServiceNow functionalities and processes to maximise business adoption.
- Strong working knowledge of ServiceNow, especially modules such as Customer Service Management (CSM), IT Service Management (ITSM), and/or Field Service Management (FSM).
- ServiceNow Certified System Administrator (CSA) certification or relevant experience is highly desirable.
- Experience managing and enhancing ServiceNow platforms, including designing workflows and automations.
- Knowledge of ITIL-aligned service management processes and how ServiceNow can support these effectively.
- Ability to collaborate effectively and build strong relationships with stakeholders across all levels of the business.
- Strong attention to detail with a proactive approach to problem-solving, particularly within the ServiceNow environment.
- Experience working with Agile methodologies in relation to system development.
- Generous salary of £45,000 - £65,000 depending on experience
- Additional benefits such as ride to work scheme, free onsite parking etc.
