Business Analyst

4 weeks ago

Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

At Kerridge Commercial Systems, we're committed to delivering innovative solutions that meet the evolving needs of our customers. As a Business Analyst, you'll play a critical role in shaping the future of our products, working closely with cross-functional teams to define and deliver business requirements.

Key Responsibilities:

  • Collaborate with business stakeholders to understand their vision, objectives, and priorities.
  • Elicit and document business requirements using various techniques, ensuring that development teams can easily understand the ask.
  • Work with the Product Owner and Development Teams to decompose and refine solutions, assessing effort estimates and validating scope with stakeholders.
  • Communicate time and effort estimates to the Project Manager and Customer Stakeholders.
  • Participate in team ceremonies, acting as the subject matter expert and go-to person for requirements.
  • Act as a liaison between the customer/market/business and the development teams, ensuring that questions are answered accurately and in a timely manner.
  • Attend sprint reviews to monitor progress, ensuring that the team stays on track and doesn't deviate from the agreed set of requirements.
  • Complete a final review of the development against the requirements and give approval for release.
  • Facilitate UAT workshops by defining UAT criteria, transferring knowledge to the end user, and tracking the success of the UAT.
  • Achieve customer/business sign-off on the delivered features.
  • Work with Technical Authors to ensure that appropriate product documentation is captured, detailing how the new features are configured and operate on the system.
  • Hand over the development to the Support Team and wider business by providing appropriate documentation and/or training.

Experience & Knowledge:

  • Experience working with different business partners and customer stakeholders, of varying seniority levels, to understand business needs and commercial benefits.
  • Experience and knowledge of ERP products for both SME and Enterprise level customers.
  • Knowledge of the rental industry and relevant market verticals (e.g., Construction and events).
  • Experience working with Agile delivery and business teams (e.g., Scrum or Kanban).
  • Experience in decomposing requirements (Initiative to Epic to Story), story pointing, backlog refinement, and sprint ceremonies.

Skills & Competencies:

  • The ability to solve problems and take decisive action within a highly complex ecosystem and global context.
  • The ability to facilitate and clearly document and communicate product requirements effectively to all levels of business, delivery, and customer stakeholders.
  • The ability to build and maintain strong and trusted relationships with all levels of business, delivery, and customer stakeholders.
  • The ability to present objectively with authority and confidence to senior levels of business, delivery, and customer stakeholders.
  • The ability to collaborate with technical teams to establish a vision, analyzing trade-offs between requirements, usability, and performance.
  • The ability to adapt to change in any periods of change/disruption.
  • The ability to accurately prioritize, organize, and plan work and seek continuous improvement to drive efficiencies in the product space.
  • The ability to progress multiple projects simultaneously, tracking defined milestones against agreed timelines.
  • The ability to critically analyze own work and that of the wider team, providing constructive feedback within the wider team.

Key KCS Behaviours:

  • A pro-active, positive, open, and collaborative approach to working with others in a team.
  • Open to learning new skills and self-development to drive both personal and team growth.
  • Comfortable in giving feedback at all levels with integrity as well as receiving it to build trust.

Company Info:

Kerridge Commercial Systems is a global specialist software provider delivering fully integrated trading and business management solutions to companies in the rental industry.

With a unique depth of knowledge and experience in the rental industry, we have a wide range of clients who rent, sell, and service construction equipment and audio-visual and event products.

Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable, and readily available trading - wherever and however they work.

Equal Opportunities:

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Health and Safety:

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety, and welfare of its employees at work. Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions.

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