Water Business Analyst

4 weeks ago


Nottingham, Nottingham, United Kingdom Yü Group Full time

We are seeking an experienced Water Business Analyst to join our team at Yü Group. As a key member of our operations team, you will play a crucial role in ensuring an excellent standard of service is provided and maintained to our customers.

Key Responsibilities
  • Investigate escalated business and customer queries/complaints, working closely with operations and commercial analysts to resolve strategic queries/exceptions.
  • Represent Yü Group values and habits in all interactions, ensuring a high level of customer satisfaction.
  • Regularly review department processes for efficiency improvements, updating documentation as necessary.
  • Attend meetings and contribute to company strategy and policy making as required.
  • Coordinate activities and information between departments, working collaboratively across the business.
  • Conduct detailed analysis on variances, emerging risks, and opportunities, drawing insights from complex data.
  • Facilitate business change within the organization, driving business requirements analysis to produce implementable change and/or I.T. solutions.
  • Liaise with stakeholders to develop implementation plans, including business process change, organizational change, system, and behavioral change.
About Yü Group

We are a fast-growing business gas, electricity, and water supplier, serving thousands of commercial customers across the UK. Our mission is to shake-up the UK business energy market with expert, personal service and competitive prices tailored to the needs of commercial customers.

We offer a range of benefits to our employees, including 24 days annual leave + bank holidays, holiday buy, day off on your birthday, employee assistance program, and more.



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