Water Business Analyst
3 weeks ago
We are seeking an experienced Water Business Analyst to join our team at Yü Energy. As a key member of our operations team, you will be responsible for ensuring an excellent standard of service is provided and maintained to our customers.
This role requires a deep understanding of the water industry and technical aspects of our business. You will work closely with our operations and commercial teams to resolve strategic queries and exceptions, and contribute to company strategy and policy making as required.
Key Responsibilities:
- Investigate escalated business and customer queries/complaints.
- Work with operations/commercial analysts to resolve strategic queries/exceptions.
- Represent Yü Energy values and habits at all times.
- Regularly review department processes for efficiency improvements and ensure documentation is up-to-date.
- Attend meetings and contribute to company strategy and policy making as required.
- Coordinate activities and information between departments, working in a cooperative manner cross-functionally within the business.
- Conduct detailed analysis on variances, emerging risks and opportunities, and other areas of interest.
- Facilitate business change within the organisation, drive business requirements analysis and produce requirements specifications.
- Liaise with stakeholders to develop implementation plans, including business process change, organisational change, system and behavioural change.
Yü Energy is one of the UK's fastest-growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. We are on a mission to shake-up the UK business energy market with our winning combination of expert, personal service and competitive prices tailored to the needs of commercial customers.
What We Offer:
- 24 days annual leave + bank holidays.
- Holiday buy - up to 5 additional days.
- Day off on your birthday.
- Employee Assistance Programme.
- Annual salary review.
- Learning and development opportunities.
- Enhanced paternity, maternity and adoption policies.
- Yü made a difference Awards.
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance.
- Long service recognition.
- Refer a friend payment.
- Company sick pay (subject to length of service).
- New modern facilities.
- Death in service and critical illness cover.
- Plus, many more.
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