Senior Guest Service Manager

3 weeks ago


Slough, United Kingdom Innsync Hospitality Full time
Job Description: Senior Guest Service Manager

Innsync Hospitality is seeking a seasoned hospitality professional to join our team as a Senior Guest Service Manager. As a key member of our management team, you will be responsible for leading our guest service team and driving guest satisfaction through effective communication and service delivery.

This is a dynamic and challenging role that requires a strong leader who can motivate and develop a high-performing team. The ideal candidate will have a proven track record of success in guest service management, excellent communication skills, and a passion for delivering exceptional customer service.

The estimated salary for this position is $90,000 - $110,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, paid time off, and professional development opportunities.

Key responsibilities include:
  1. Leading and developing a high-performing guest service team
  2. Driving guest satisfaction and loyalty through effective communication and service delivery
  3. Managing guest complaints and resolving issues in a timely and professional manner
  4. Maintaining high standards of quality and service

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