Guest Service Host

5 months ago

Slough, United Kingdom TRS Full time

Our Client well established client is looking for a Guest Host, for reception / concierge service to receive and mange visitors / contractors and employees efficiently and in a friendly manner.

to include but not limited to:

- Ensuring front desk is manned at all times (between the hours of 08:00 to 17:30)
- Ensuring all visitors and contractors are correctly signed into visitor management system and are issued with the appropriate security passes - visitor and contractor passes and lanyards will be sufficiently stocked at all times
- Offer cloakroom facilities as necessary
- Ensure guests are escorted to relevant meeting rooms. If host has not arrived within 5 minutes Guest Services to locate host and remind guests are waiting
- Ensuring all meetings rooms are prepared in advance to include table and seating set up and refreshments in the public facing rooms (water as standard, other refreshments as required).
- Ensuring each meeting room is cleared after each use and set up for the next meeting with all hospitality requirements organised and delivered on time:

- This includes set up and service of all beverages and catering orders, including any ad-hoc events required by the client
- Restocking and maintaining the beverage station

Competent in the operation of but not limited to:

- The procedure for greeting and hosting visitors, contractors, staff and all guests
- Meeting room management software
- Building entry and exit procedures, including fire procedures and parking
- Switchboard (when required)

Responsible for maintaining internal meeting rooms and open plan office area, to include but not limited to:

- Maintain all work areas, especially the reception area to ensure it is clean, tidy and in a safe condition at all times, ensuring all personal belongings are not visible
- Each meeting room is checked regularly throughout the day i.e. chairs are set up correctly, table tops clear of old or used crockery and facilities are ready for use
- Set-up, cleaning and maintenance of staff coffee machine
- Ensure all food service areas are clean and tidy at all times during the day;
- Including, loading and unloading of dishwashers of all relevant items
- Ensure all kitchenettes and brew stations have sufficient stocks and supplies
- Spot check and correct any daytime housekeeping issues.

Management and ordering of the following:

- Weekly delivery / Food Orders
- All incoming and outgoing post / Couriers
- Archiving
- Stationery / Printers
- Pool car key issuing

To be a ‘go to’ contact for all floor occupants and visitors
- Build positive working relationships at all levels and be visible and available at all times
- To be polite, professional and friendly at all times with guests and colleagues
- To ensure the highest level of guest care at all times
- To demonstrate a can do attitude towards individual guest requests and strive at all times to exceed guest expectations
- Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
- To ensure that all building faults are reported, monitoring progress and closure
- Undertake any planned and reactive service tasks to meet the specific needs of the client

£12.00 per Hour temp to Perm

Hours: Minimum 20 hours per week - Extra hours will be paid according to business needs.

**Job Types**: Full-time, Part-time

Pay: £12.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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