Guest Services Manager

1 month ago

Slough, United Kingdom Hilton London Heathrow Terminal 5 Full time

WELCOME TO A WORLD OF OPPORTUNITIES -

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the services and special facilities provided to long-stay Guests Understand all credit procedures and ensure they are applied Stay current with all hotel products, services, policies and emergency procedures Monitor Guest satisfaction reports and implement actions to improve results Handle, record and follow through with management issues or emergencies that arise Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector Good knowledge of Health and Safety and security procedures Calm, efficient and the ability to work well under pressure Excellent leadership skills and exceptional communication skills A passion for delivering exceptional levels of guest service Possess strong commercial acumen, with experience in increasing profitability in a tight market sector

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous role as a senior supervisor or Duty Manager in a similar quality hotel A degree or diploma in Hotel Management or equivalent An in-depth knowledge of the hotel, leisure or service sector

  • Guest Service Host

    5 months ago

    Slough, United Kingdom TRS Full time

    Our Client well established client is looking for a Guest Host, for reception / concierge service to receive and mange visitors / contractors and employees efficiently and in a friendly manner. to include but not limited to: - Ensuring front desk is manned at all times (between the hours of 08:00 to 17:30) - Ensuring all visitors and contractors are...

  • Guest Experience Supervisor

    5 months ago

    Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

    **What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front office functions and supervising...

  • Guest Room Attendant

    5 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 23129964 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **The impact you’ll make** When a guest walks into any of our rooms - imagine...

  • Guest Room Attendant

    6 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 23205326 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **The impact you’ll make** When a guest walks into any of our rooms - imagine...

  • Guest Experience Specialist

    2 days ago

    Slough, Slough, United Kingdom Warner Leisure Hotels Full time

    About the RoleAs a Guest Experience Specialist, you will play a vital role in delivering exceptional service to our guests. You will be responsible for maintaining the highest standards of cleanliness and hygiene in our guest rooms, as well as providing a warm and welcoming environment for our guests.Your Key ResponsibilitiesMaintain high standards of...

  • Guest Experience Ambassador

    3 days ago

    Slough, Slough, United Kingdom Aimbridge Full time

    We are seeking a motivated Guest Experience Ambassador to join our team as a Brand Services Assistant. This role involves providing exceptional Guest services and ensuring seamless check-in and check-out processes.About the OpportunityEarn a competitive annual salary of $50,000 - $60,000.Develop strong relationships with Guests and maintain a positive...

  • Receptionist / Guest Experience Expert

    6 months ago

    Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

    **Explore our very big world** **What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front...

  • Casual Guest Experience Expert

    6 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 24068185 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** **What you’ll be doing** - Greet...

  • Guest Experience Expert- Night Auditor

    5 months ago

    Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

    **Explore our very big world** **What you’ll be doing** - Complete a check lists thoroughly and correctly on a nightly basis. - General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc. - Anticipate guests' service needs, including asking questions of guests to better...

  • Guest Experience Supervisor

    2 weeks ago

    Slough, United Kingdom Delta Hotels Heathrow Windsor Full time

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...

  • Guest Arrival Expert

    6 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 24102057 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Heathrow Windsor, Ditton Road, Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** **What you’ll be doing** - Complete a...

  • Housekeeping Team Member

    3 weeks ago

    Slough, Slough, United Kingdom Warner Leisure Hotels Full time

    Hotel Services OpportunityWe are seeking a Housekeeping Team Member to join our team at Littlecote House Hotel. As a key member of our housekeeping department, you will play a vital role in delivering exceptional guest experiences.The RoleYou will be responsible for ensuring the highest standards of cleanliness and presentation in our guest rooms, working...

  • Food Service Manager

    4 days ago

    Slough, Slough, United Kingdom Cairn Group Full time

    Great experiences for our guests start with a great team As Cairn Group's Food and Beverage Supervisor, you'll be the driving force behind delivering exceptional service and high-quality food across all our outlets. You'll work closely with the F&B Leadership team to create unforgettable moments for our guests that keep them coming back for moreKey...

  • Customer Service Host

    4 weeks ago

    Slough, Slough, United Kingdom GR8 Connect Full time

    Job Title: Waiting StaffJob Summary: We are seeking a skilled and friendly Waiting Staff member to join our team at GR8 Connect. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.Key Responsibilities:Welcome and greet guests in a friendly and engaging...

  • Dining Service Professional

    4 weeks ago

    Slough, United Kingdom GR8 Connect Full time

    Job Summary:GR8 Connect is seeking a skilled Waiting Staff to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.Key Responsibilities:• Welcome guests in a friendly and engaging manner• Provide prompt, friendly, and efficient...

  • Food Services Supervisor

    5 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 24033952 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **What you’ll be doing** - Serve as a departmental role model by working...

  • Hotel Operations Manager

    1 week ago

    Slough, Slough, United Kingdom Corecruitment Full time

    We are currently recruiting for an Executive Housekeeper at our luxury hotel in Berkshire. The successful candidate will be responsible for leading the housekeeping operations, ensuring high standards and contributing to a great guest experience.About the RoleOversee and manage the housekeeping team to achieve departmental goals and contribute to the overall...

  • Customer Service Ambassador

    3 weeks ago

    Slough, Slough, United Kingdom Portico Corporate Reception Management Full time

    Customer Service Ambassador Role at Portico Corporate Reception ManagementWe are seeking a highly skilled Customer Service Ambassador to join our team at Portico Corporate Reception Management. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their guests.Key...

  • Food & Beverage Service Expert

    5 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 24033960 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** We welcome you to join our global and diverse...

  • Food & Beverage Service Expert

    6 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 24013177 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** We welcome you to join our global and diverse...