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Theory Test National Operations Service and Product Manager
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Theory Test National Operations Service and Product Owner. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the ongoing integration and successful delivery of the theory test service.
The successful candidate will play a key role in promoting the definition of standards for the theory test service and ensuring national consistency and quality. You will engage with customers and stakeholders to discuss changes to standards, monitor improvements, and highlight areas of inconsistency.
Key Responsibilities- Monitor the end-to-end delivery of the theory test service to ensure national consistency and quality.
- Engage with customers and stakeholders to discuss changes to standards, monitor improvements, and highlight areas of inconsistency.
- Work with internal and external stakeholders to ensure the product meets business and user needs.
- Support the assessment of change and improvements within the product area, understanding and managing the benefits and impacts of proposed changes.
- Report on and monitor service performance, identifying trends and risks to consistent provision nationally and reputational damage to DVSA.
To succeed in this role, you will have experience of working within an environment of change and be someone who can easily adjust in a changing environment. Excellent communication skills, both written and verbal, are pivotal to this role. You will bring experience of having collaboratively worked with others to successfully achieve objectives.
This is a varied role, that often requires a shift in priorities. You have experience of working flexibly and can adapt to varying situations, successfully completing your work to a high standard, even when under pressure.
About UsThe Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We are committed to attracting, retaining, and investing in talent wherever it is found. To learn more, please see the Diversity and Inclusion page.
BenefitsAlongside your salary of £32,603, Driver and Vehicle Standards Agency contributes £9,445 towards you being a member of the Civil Service Defined Benefit Pension scheme. You will also receive an environment with flexible working options, generous annual leave, and a range of other benefits.
