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Front Desk Support Specialist

1 month ago

Glasgow, United Kingdom Govan Housing Association Full time
Role Overview

Govan Housing Association is a community-focused Registered Social Landlord with a rich history and commitment to innovation. As one of Scotland's pioneering housing providers, we have developed over 1,600 socially rented properties and numerous factored ones. We take pride in our role in the regeneration of the area and strive to continually improve residents' quality of life.

Job Summary

We are seeking a highly skilled Customer Services Assistant to support our Customer Service Team. This role will serve as the primary point of contact for our residents and customers, requiring excellent interpersonal, verbal, and written communication skills. The successful candidate will be passionate about delivering exceptional customer service and advice while providing general operational and administrative support to our teams.

Key Responsibilities
  • Assist the Customer Service Team with resolving resident queries and complaints
  • Provide administrative support to the Property Services team
  • Maintain accurate records and reports
Requirements

To excel in this role, you should possess:

  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer service
  • Ability to work effectively within a team environment
  • Basic computer skills and proficiency in Microsoft Office
What We Offer

We provide a competitive salary package, including an estimated annual salary of £25,000, commensurate with experience. As an equal opportunities employer, we welcome applications from candidates who share our values and commitment to excellence.