Front Desk Supervisor

2 days ago

Glasgow, United Kingdom Glasgow Marriott Hotel Full time

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply to join the Marriott family and #1 leader in Hospitality, where you can be inspired by what is possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott. Be you.

Join Our Team as a Front Desk Supervisor

The Glasgow Marriott is looking for an enthusiastic and passionate Front Desk Supervisor / Guest Experience Supervisor to join our wonderful team. The Guest Experience Supervisor sets the tone for every guest's stay with a warm welcome, and you'll be ready to answer to any questions and happy to offer information about the hotel services, facilities, and local area. You will take on responsibility for all functions relating to guest experiences, assuming responsibility of all hotel software systems, balancing all outlets to Opera and resolving discrepancies.

The impact you'll make.

We are looking for true people person who can drive and motivate the team to delight and wow our customers from the moment they walk into the hotel. The selected candidate will become a part of our wonderful Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel. .

This is a full time position (40 hours / 5 days per week) working a variety of early and late shifts Monday to Sunday.

What you'll do.

  • Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
  • Run shifts, assisting other employees to ensure prompt guest service.
  • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel.
  • Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Process payments and follow all payment and cash handling procedures.
  • Train, coach and manage the Front Office team in order to support engagement and opportunity.

Who we are looking for.

We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:

  • Great Conversation Skills and teamwork-oriented
  • Positive outlook and outgoing personality.
  • Proactive and reliable
  • Flexibility, problem-solving skills, and multi-tasking ability.
  • The ability to stand, sit, or walk for extended periods of time across a work shift.
  • Previous experience in a hotel reception environment.

Perks you deserve.

  • Explore discounted stays at 9,000 Marriott hotels worldwide
  • £5 / €5 Breakfast when staying in participating European hotels
  • Discounted food & drink in Marriott restaurants and bars
  • Discounts on accommodation for your friends & family
  • Free use of Glasgow Marriott Leisure Club facilities
  • Wellness and Mental Health Programmes
  • Access to curated discounts, rewards, and perks with top brands via our benefits website
  • Free meal during shifts
  • Staff parking during shifts
  • Learning & Development opportunities from entry-level to leadership development
  • Opportunities to grow your career with Marriott (local and internationally)

A little more about us..

GLASGOW MARRIOTT HOTEL

Undergoing exciting refurbishment in 2024, the Glasgow Marriott Hotel offers welcoming comfort with a modern style, ideally situated in the city centre near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow. The Front Office Team recently moved into their newly refurbished public area quarters and our associates are eager to start connecting with guests about the refreshing transformation in this buzzing and vibrant city.

The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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