Financial Policy Advisor
4 weeks ago
We are seeking a highly skilled and experienced Financial Policy Advisor to join our team at Manchester Digital. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving complaints and enquiries in a timely and professional manner.
Key Responsibilities- Act as a first point of contact for customers via phone, providing accurate and concise information to resolve their queries.
- Assess the relevance and nature of each contact, dealing with it as appropriate and escalating to senior colleagues when necessary.
- Record customer information and complaint case records accurately, feeding into wider business reports.
- Meet and exceed business KPIs, providing excellent customer service and resolving complaints efficiently.
- Collaborate with colleagues to achieve business objectives, sharing knowledge and best practices to drive continuous improvement.
- Proven experience in customer service, preferably in a financial or telecoms environment.
- Effective conflict resolution skills, with the ability to handle consumer complaints and enquiries.
- Attention to detail, with experience of complaint categorisation and writing concise case notes.
- Ability to work towards challenging quality targets, with a focus on delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to articulate ideas clearly and persuasively.
As a disability confident employer, we offer interviews to any disabled applicant who meets the essential criteria for advertised roles. We are committed to creating an inclusive and supportive work environment, where all employees feel valued and empowered to succeed.
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Financial Policy Advisor
4 weeks ago
Manchester, United Kingdom Manchester Digital Full timeAbout the RoleWe are seeking a highly skilled and experienced Financial Policy Advisor to join our team at Manchester Digital. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving complaints and enquiries in a timely and professional manner.Key ResponsibilitiesAct as a first point...
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Financial Policy Advisor
3 weeks ago
Manchester, United Kingdom Manchester Digital Full timeAbout the RoleWe are seeking a highly skilled and experienced Financial Policy Advisor to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service to citizens and consumers for complaints and enquiries relating to telecoms, broadcast and postal issues.Key Responsibilities:Act as a first...
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Debt Advisor
5 months ago
Manchester, United Kingdom The Debt Advisor Full time**Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...
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Financial Policy Advisor
4 weeks ago
Manchester, United Kingdom Manchester Digital Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Financial Policy Advisor. As a key member of our customer service team, you will be responsible for providing excellent customer service to citizens and consumers for complaints and enquiries relating to telecoms, broadcast and postal issues.Key ResponsibilitiesAct...
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Financial Policy Advisor
4 weeks ago
Manchester, United Kingdom Manchester Digital Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Financial Policy Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving complaints and enquiries in a timely and professional manner.Key ResponsibilitiesAct as a first point of...
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Policy Advisor, BBC Policy
4 weeks ago
Manchester, United Kingdom Department for Culture, Media & Sport Full timeJob DescriptionWe are seeking a highly organized and proactive Policy Advisor to join our team at the Department for Culture, Media and Sport. As a Policy Advisor, you will play a key role in supporting the development and implementation of policies related to media and culture.Key ResponsibilitiesProvide policy advice and support to senior officials and...
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Policy Advisor, BBC Policy
4 weeks ago
Manchester, United Kingdom Department for Culture, Media & Sport Full timeJob DescriptionWe are seeking a highly organized and proactive Policy Advisor to join our team at the Department for Culture, Media and Sport. As a Policy Advisor, you will play a key role in supporting the development and implementation of policies related to media and culture.Key ResponsibilitiesProvide policy advice and support to senior officials and...
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Policy Advisor, BBC Policy
1 month ago
Manchester, United Kingdom Department for Culture, Media & Sport Full timeJob DescriptionWe are seeking a highly organized and proactive Policy Advisor to join our team at the Department for Culture, Media and Sport. As a Policy Advisor, you will play a key role in supporting the development and implementation of policies related to media and culture.Key ResponsibilitiesProvide policy advice and support to senior officials and...
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Policy Advisor, BBC Policy
1 month ago
Manchester, United Kingdom Department for Culture, Media & Sport Full timeJob DescriptionWe are seeking a highly organized and proactive Policy Advisor to join our team at the Department for Culture, Media and Sport. As a Policy Advisor, you will play a key role in supporting the development and implementation of policies related to media and culture.Key ResponsibilitiesProvide policy advice and support to senior officials and...
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Junior Corporate Insolvency Administrator
5 months ago
Manchester, United Kingdom The Debt Advisor Full time**Job Description and Specification** **Job Title**: Junior Corporate Insolvency Administrator **Department**:The Debt Advisor / The Business Debt Advisor **Responsible to**: Head of Operations **Hours of work**: 35 hours per week This is a great opportunity to for someone to progress in the fascinating world of corporate and personal...
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Customer Service Advisor
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full timeAs a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...
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HR Advisor
5 months ago
Manchester, United Kingdom Four Financial Full time**Job title**: HR Advisor **Location**: Manchester City Centre **Salary**: £30k - £32k **Benefits**:Hybrid working, flex working, 30 days holiday + bank holiday, Birthday off, cipd support + many more I am working with a fantastic client who are located in Manchester City Centre who are looking for a HR Advisor to join their team. This is a vibrant,...
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Policy Advisor
4 weeks ago
Manchester, United Kingdom Carloans365 Full timePayouts Advisor Role at Carloans365We are seeking a highly organized and communicative Payouts Advisor to join our team at Carloans365. As a key member of our Payouts team, you will play a crucial role in ensuring the smooth processing of loan payouts for our customers.Key Responsibilities:Coordinate the processing of loan payouts in accordance with CL365...
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Policy Advisor
4 weeks ago
Manchester, United Kingdom Carloans365 Full timePayouts Advisor Role at Carloans365We are seeking a highly organized and communicative Payouts Advisor to join our team at Carloans365. As a key member of our Payouts team, you will play a crucial role in ensuring the smooth processing of loan payouts for our customers.Key Responsibilities:Coordinate the processing of loan payouts in accordance with CL365...
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Policy Advisor
5 months ago
Manchester, United Kingdom Department for Culture, Media and Sport Full time**Details**: **Reference number**: - 352624**Salary**: - £33,095 - £37,026- National £33,095 - £37,026 + benefits.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Fixed term - Loan - Secondment**Length of employment**: - 2 years**Business area**: - Culture and...
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Policy Advisor
3 weeks ago
Manchester, United Kingdom Carloans365 Full timeWe are seeking a highly organized and detail-oriented Policy Advisor to join our Payouts team at Carloans365. As a key member of our team, you will play a crucial role in ensuring the smooth processing of loan payouts for our customers.Your primary responsibilities will include coordinating the processing of loan payouts, serving as the primary point of...
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Debt Management Collections Agent
5 months ago
Manchester, United Kingdom The Debt Advisor Full time**Job Description and Specification** Job Title: Debt Management Collections Agent Department: The Debt Advisor Responsible to: Debt Management Team Leader Hours of work: 35 hours per week Main Purpose: To support the Debt Management Team Leader in ensuring that there is effective daily management of payment plans across our book of clients. The Debt...
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Financial Services Consultant
1 week ago
Manchester, United Kingdom Quilter Financial Advisers Full timeJob Role:We are seeking a skilled Financial Advisor to join our team at Quilter Financial Advisers.As a key member of our advisory business, you will play a vital role in helping clients achieve their financial goals by providing expert advice and guidance on financial planning, investments, and wealth management.Key Responsibilities:Provide personalized...
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Debt Management Administrator
5 months ago
Manchester, United Kingdom The Debt Advisor Full time**Job Description and Specification** Job Title: Debt Management Administrator Department: The Debt Advisor Responsible to: Debt Management Team Leader Hours of work: 35 hours per week Main Purpose: To support the Debt Management Team Leader in the onboarding of new customers. Ensuring that their case is accurately inputted to the system so that they...
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Policy Advisor
3 weeks ago
Manchester, United Kingdom Carloans365 Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Payouts team at Carloans365. As a Payouts Advisor, you will play a crucial role in ensuring the smooth processing of loan payouts for our customers.Key ResponsibilitiesCoordinate the processing of loan payouts in accordance with CL365 policies and FCA...