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Technical Support Specialist

1 month ago

Birmingham, Birmingham, United Kingdom Opus Recruitment Solutions Full time

Opportunity to work with a dedicated team as an Application Support Engineer in a home-based role, providing remote technical support to a global customer base, primarily in the US.

The Role

As an Application Support Engineer, you will play a key role in ensuring an exceptional customer experience by taking personal ownership of each case. You will provide remote technical support, assisting users with everything from deployment to disaster recovery and security software.

Key Responsibilities

  • Global Customer Support: Provide first-line support for all technical issues, ensuring quick and efficient resolution.
  • Technical Troubleshooting: Resolve network, server, and client-side problems, delivering both technical and user assistance.
  • On-call Support: Participate in a rotating weekly on-call schedule for emergency remote support.

Benefits

  • Private Medical
  • Fully remote working