Technical Support Specialist

2 days ago


Birmingham, Birmingham, United Kingdom Hisun Motors Corp. Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Hisun Motors Corp. in McKinney, TX.

Key Responsibilities:

  • Provide technical assistance and support to customers experiencing issues with our products.
  • Communicate with customers via phone and email in a professional manner.
  • Log customer communication in the Activity section of SAP.
  • Troubleshoot failures using Fault Tree Analysis.
  • Understand SAP Service Module functionality.
  • Keep records of customer interactions in SAP.
  • Escalate customer complaints to TSS II or III team members.
  • Create Service Calls and assign them to the Tech Queue.
  • Travel to customers for repairs, returns, and diagnosis.
  • Document work completed on the road and note information in the system.

Requirements:

  • Candidate must have a clear driving record and a valid driver's license.
  • High school diploma or equivalent working experience is required.
  • General knowledge of customer service principles is essential.
  • Relevant computer knowledge of SAP and Microsoft software systems is necessary.
  • The ability to work individually and as part of a team is crucial.
  • Strong communication and problem-solving skills are required.

Salary: $60,000 - $80,000 per year, depending on experience.

Location: This position will be based out of our McKinney, TX office. Candidates living in the Atlanta, GA, Birmingham, AL, or Indianapolis Area may qualify for the outside mobile tech role.



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