Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Hisun Motors Corp. in McKinney, TX.
Key Responsibilities:
- Provide technical assistance and support to customers experiencing issues with our products.
- Communicate with customers via phone and email in a professional manner.
- Log customer communication in the Activity section of SAP.
- Troubleshoot failures using Fault Tree Analysis.
- Understand SAP Service Module functionality.
- Keep records of customer interactions in SAP.
- Escalate customer complaints to TSS II or III team members.
- Create Service Calls and assign them to the Tech Queue.
- Travel to customers for repairs, returns, and diagnosis.
- Document work completed on the road and note information in the system.
Requirements:
- Candidate must have a clear driving record and a valid driver's license.
- High school diploma or equivalent working experience is required.
- General knowledge of customer service principles is essential.
- Relevant computer knowledge of SAP and Microsoft software systems is necessary.
- The ability to work individually and as part of a team is crucial.
- Strong communication and problem-solving skills are required.
Salary: $60,000 - $80,000 per year, depending on experience.
Location: This position will be based out of our McKinney, TX office. Candidates living in the Atlanta, GA, Birmingham, AL, or Indianapolis Area may qualify for the outside mobile tech role.
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