Customer Service Manager

3 days ago


Ashford, Kent, United Kingdom Office Angels Full time
Key Job Details
">Location: Ashford, Kent
Hybrid: 12 days working from home per year, subject to manager agreement
Hours: Monday - Friday, 09.00 - 17.00

About the Role
">We are seeking a highly motivated and enthusiastic individual with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced, customer-focused environment and have a knack for problem-solving, then this is the perfect opportunity for you. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives to provide excellent customer service and resolve customer complaints in a timely and professional manner.

Responsibilities and Requirements
">* Lead a team of customer service representatives to deliver excellent customer service
* Monitor and evaluate team performance to identify areas for improvement
* Provide regular feedback, coaching, and support to team members
* Handle customer inquiries and concerns in a professional and timely manner

Benefits and Perks
">$30,000-$33,000 per annum, hybrid working arrangement, 26 days annual leave, birthday day off, option to buy/sell 5 days holiday per year, health cash plan, death in service pension, and free parking at all offices

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