Service Delivery Professional

2 days ago


Gloucester, Gloucestershire, United Kingdom CareTech Full time

Job Description

As a Service Delivery Professional, you will play a critical role in ensuring the delivery of high-quality services to our customers. This includes servicing, maintaining, and repairing equipment in service users' homes and in-house, as well as delivering and collecting disability equipment to service users' homes, hospitals, and health centres.

Your Key Responsibilities

  • Servicing and maintaining equipment in service users' homes and in-house
  • Delivering and collecting disability equipment to service users' homes, hospitals, and health centres
  • Providing polite, empathetic, and client-focused service
  • Undertaking risk assessments
  • Using a weight rig to service and maintain hoists, which may involve some heavy lifting
  • Understanding and demonstrating the correct functionality and safe installation of items, identifying repair and replacement needs for damaged or faulty stock
  • Adhering to timeslots and liaising with service users if this is not possible
  • Being on call on a rotational basis receiving enhanced allowance during this period

Requirements

  • Ideally 1 year or more experience in a similar role within public, healthcare, or a service-based industry
  • Must have a service or maintenance background
  • Must hold a full, in-date driving license

What We Offer

  • A salary of £27,000 per annum
  • 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
  • Continued professional development, training, and learning support, and opportunities for career progression
  • Van provided for travel to and from work
  • Life assurance
  • Cycle to work scheme
  • Care First employee assistance program including free counselling
  • Access to Perkbox discount platform
  • Free uniform
  • Free DBS check


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