Technical Service Delivery Manager

5 days ago


Gloucester, Gloucestershire, United Kingdom Concept Full time £50,000 - £60,000
Role Overview

Concept is seeking an experienced Technical Service Delivery Manager to join their professional services team in Stroud, Gloucestershire. This role offers a broad range of technical and commercial responsibilities, working closely with management, sales, and technical teams.

The ideal candidate will have strong technical understanding of Networks and Infrastructure and excellent communication skills to support with design and project delivery. Additionally, they should possess commercial awareness and understanding of budget planning, as well as good understanding of different network vendors and products.

This position comes with a competitive salary of £55,000 pa + bonus + package (inc. private health care and dental) and hybrid working arrangements.

We offer training costs and certifications coverage, with allocated working hours for achieving accreditations, as we are a Cisco partner.

Key Responsibilities:
  • Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource.
  • Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps.
  • Act as a point of technical escalation for network and infrastructure queries for the sales teams.
  • Support the sales teams with tender responses.

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