Front Office Supervisor
3 weeks ago
At ".. Sloane", we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional service to our guests, and managing a team of dedicated staff members.
Key Responsibilities:
- Assist the Front Office Manager in the administration and management of all Front Office Operations.
- Provide exceptional service to our guests, ensuring their needs are met and exceeded.
- Manage a team of dedicated staff members, providing guidance, support, and development opportunities.
- Be a positive and motivational team player, leading by example and supporting the team in achieving a high level of service.
- Familiarise yourself with daily operations, assist with VIP arrivals, and coordinate guest services daily.
- Be aware of possible VIPs arriving or visiting the Food and Beverage outlets, ensuring they are met and escorted to their destination.
- Act as a representative of higher management in their absence.
- Ability to cover night shifts and assist with other duties as needed during holidays, absences, and shift coverages.
- Proactively ensure that guests respect our good neighbourhood policies.
- Leadership skills to effectively manage and motivate the team to achieve a high level of service.
Requirements:
- Good command of the English language, spoken. French language skills are much appreciated.
- Willingness to have a flexible working pattern to fit in with the needs of the business.
- Proficient in the use of Microsoft Office.
About Us:
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London's most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
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