Technical Support Specialist

4 days ago


Cheadle Hulme, Stockport, United Kingdom Agilent Full time
Company Overview

Agilent Technologies Inc. is a leading provider of life science, diagnostic and applied market laboratories with instruments, services, consumables, applications and expertise.

">About the Role

We are seeking an experienced Technical Support Specialist to deliver exceptional remote support and customer service. The successful candidate will have strong IT skills, excellent communication and customer service skills, and a drive to learn and expand their skills.

  1. Diagnoses and resolves product performance problems by telephone, e-mail, or other remote support tools.
  2. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  3. Provides proactive and reactive technical services to support Agilent's product portfolio.
Qualifications
  1. Bachelor's or Master's degree in Chemistry or a Life Science-related field.
  2. Proven experience in mass spectroscopy (one or more of ICP, Liquid Phase, Gas Phase) and chromatography techniques, preferably in a laboratory environment.
  3. Excellent IT skills.
  4. Excellent communication (verbal and written), customer service, and remote troubleshooting skills.
  5. Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, with a structured approach to work and the ability to organise and prioritise your workload.
  6. A strong drive to learn and expand your skills, enjoy working remotely.
What We Offer
  1. Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure a smooth start with our team.

Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. Hear about our creative culture, our work, and what we love about our company: https://youtu.be/TrWff2knbnI

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

This job has a full time weekly schedule.

Travel Required: 10% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support

The estimated salary for this role is $60,000-$80,000 per annum, depending on experience and qualifications.



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