Technical Support Specialist

1 month ago

London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Triage and manage the queue to ensure that inbound cases have the correct values in key fields.
  • Self-assign cases from the queue to areas where you have expertise or to subjects that will challenge you and help you grow.
  • Document product defects for escalation to R&D.
  • Collaborate with the team to resolve complex technical issues.

Requirements:

  • 2+ years of experience in Hospitality or Hospitality Technology.
  • Client-centered approach and professional orientation.
  • Self-driven, motivated, and over-achievers will fit well with our team culture.
  • Good team player, flexible, and positive attitude.
  • Intelligent problem solvers will be successful when troubleshooting complex technical issues.
  • Ability to articulate a path to resolution in written English is crucial to success in this role.
  • Professionals who can defuse volatile situations and work under pressure will thrive in this role.
  • Strong analytical skills are required to manage large complex spreadsheets and familiarity with XML is a huge plus.
  • Hotel experience in Front Office, Sales, Reservations, or Revenue Management.
  • Fluent in English and French/German/Spanish.

About Duetto

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency, and revenue. Our goal is to become the most trusted, effective, and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore, and Buenos Aires.

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