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Retail Operations Manager
1 month ago
Job Title: Retail Operations Manager
About the Role:
This is an exciting opportunity to join Michael Page (UK) as a Retail Operations Manager. As a key member of our team, you will be responsible for managing and overseeing the performance of 12 stores in the London region.
Key Responsibilities:
- Manage and oversee the performance of 12 stores in the London region
- Oversee 12 store managers and 50 staff to implement business plans and increase profitability
- Budget planning in conjunction with Regional Manager and P&L accountability
- Analyse sales data and customer feedback to identify areas for improvement
- Ensure high standards of customer service are maintained across the region
- Monitor and maintain KPI expectations of all the stores consistently
- Recruiting, training, developing staff across junior to managerial levels
- Coordinate with head office on inventory management, marketing, and promotions
- Ensure compliance with health and safety regulations across all stores.
Requirements:
- Hands-on experience in managing multiple stores in retail/health clubs/travel and leisure/hospitality
- Sharp commercial acumen and an eye for numbers
- Strong leadership and team management skills in a customer-centric business
- Excellent strategic planning and problem-solving abilities
- Highly articulate and strong communication skills across all levels
- Good understanding of retail management software and data analysis
- Strong customer service skills with the ability to build a rapport with everyone.
- You will travel and work from various stores 4 days per week, leading teams by example and delivering results
- Must have own car and a clean, valid U.K. driver's license to commute around London.
What We Offer:
- A competitive salary in the range of £55,000 - £65,000 per annum
- Generous performance-based quarterly bonuses
- Highly supportive and inclusive work culture
- 1 optional day to work from home
- Opportunities for professional growth and development
- Company will reimburse weekly-incurred work-related fuel costs.